Giving other people access

Giving other people access to your student finance account Sometimes
you might find it useful to let another person - for example, a parent or someone from your college - manage your student finance account or make enquiries on your behalf. Find out how this works and what you need to do.
Different levels of access
Student Finance England and the Student Loans Company are bound by the Data Protection Act, meaning that they can’t discuss details of your account with anyone else unless you give your permission.

If you want someone else to have access to your account, you can give permission on one of two levels. You can either:

•allow them to get information about your account, by providing 'consent to share'
•allow them to make changes to your account, by giving them 'power of attorney'

Allowing someone else to get information about your account
By giving 'consent to share', you authorise Student Finance England and the Student Loans Company to provide information about your account (with the exception of your bank details) to a person nominated by you.

To give 'consent to share', write to Student Finance England:

•quoting your Customer Reference Number
•providing the full name, address (including postcode) and date of birth of the person you’re nominating, and stating their relationship to you
•giving a password for them to use when they contact Student Finance England on your behalf

Student Finance England or the Student Loans Company will check these details before they release any information.


Contact Student Finance EnglandAllowing someone else to make changes to your account
By granting a nominated person 'power of attorney', you give Student Finance England and the Student Loans Company the right to release to them information relating to your account, and to update your details.

To grant a person power of attorney, you need to fill in a form giving their name, the specific period for which they can act on your behalf, and the specific tasks that they can perform. Contact Student Finance England for further information.

The person holding power of attorney will need to have their details checked before any information is released.